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SHIPPING POLICY

We offer a variety of swift and dependable shipping services to guarantee the timely and safe arrival of your products. Our couriers are Royal Mail (Post Office), DHL & UPS.

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Enjoy complimentary shipping for all orders to the UK. Delivery times are 1-4 days in the UK unless stated otherwise on our product pages (some of our natural baby shower gifts are handmade and have longer lead times).

 

If you are ordering from outside the UK estimated delivery is 6-9 days, please hello@organicbabyboutique.shop for more information.

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Rest assured, our trusted delivery partners work diligently to ensure punctual delivery of your parcels.

 

You'll receive real-time tracking information and regular updates throughout the process. If you have any questions, our lovely customer service team is ready to assist you via phone or email.

A baby playing with natural products in their nursery

RETURN & EXCHANGE POLICY

Process for Returning Items:

  1. To initiate a return, please contact our customer service team at hello@organicbabyboutique.shop with your order number and the reason for the return.

  2. Our team will review your request and, if approved, will provide further instructions on how to proceed with the return.

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Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please notify us within 24 hours of receipt. We could offer a free return and will guide you through the return and replacement process.

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Refund Process:

  • Once we receive your returned item and it passes our quality check, we will process your refund.

  • Refunds will be credited to the original method of payment within 7 days of us receiving the return.

  • Please note that original shipping charges are non-refundable unless the return is due to our error.

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Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

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International Returns:

  • For orders shipped outside the UK, customers are responsible for return shipping costs. Please contact us for specific instructions.

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Contact Information:

  • If you have any questions about our return policy or need assistance with a return, please contact us at hello@organicbabyboutique.shop. We're here to help!

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